Support

Stuck on a level, missing a purchase, or found a bug? Start with the answers below. If you still need help, email us and we will get back to you.

Frequently asked questions

How do I restore my purchases?

Open the game and go to Settings > Restore Purchases. Make sure you're signed in to the same Apple ID (App Store) or Google account (Google Play) you used for the original purchase. Restoring a purchase never charges you again.

I uninstalled the game and my progress is gone. Can you recover it?

Unfortunately, no. Game progress is stored only on your device, and we never receive a copy of it. Uninstalling the game (or resetting your device) removes that local data permanently. Purchases tied to your App Store or Google Play account can still be restored with Settings > Restore Purchases.

Do I need an account to play?

No. There are no accounts or logins. Just download and start flinging.

Is the game free?

Yes, it's free to download and World 1 is free to play. Optional in-app purchases include Root Access (full game unlock), the Starter Hack Pack, the Sudo Bundle, and Bolt packs (in-game currency). There are no ads.

I was charged but didn't get my item.

First try Settings > Restore Purchases. If that doesn't fix it, email us with the details below. Payments are processed by Apple or Google, so refund requests go through them: the App Store via reportaproblem.apple.com, or Google Play via your Google Play order history.

How do I report a bug or contact support?

Email support@neonfrenchie.com and include:

your device model (for example, iPhone 15 or Pixel 8),
your OS version (iOS or Android version number),
what happened, and the level or mode you were playing if relevant.

A screenshot or screen recording helps a lot.

Contact support

Email support@neonfrenchie.com. Please include your device model and OS version so we can help faster.